Privacy Policy

Last Updated: October 25, 2026

Uncle Cleaner Ltd. (“Uncle Cleaner,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, submit a booking, complete an advertising lead form, contact us, or use our residential or commercial cleaning services.

1. Information We May Collect

Depending on how you interact with Uncle Cleaner, we may collect information such as:

Your name
Email address
Telephone number
Cleaning/service address
City or service area
Information about your home, business, or property that is necessary to provide cleaning services
Cleaning service requested
Preferred cleaning date and time
Booking and appointment information
Communications and customer-service inquiries
Quote and pricing information
Payment-related information
Feedback, reviews, and service history
Information submitted through our website forms or advertising lead forms
Technical information relating to use of our website, such as device, browser, IP address, cookies, and website activity where applicable

We aim to collect only information that is reasonably necessary for our business activities and services.

2. Google Ads and Advertising Lead Forms

Uncle Cleaner may use advertising platforms, including Google Ads, to promote our services.

If you submit information through a Google lead form or another advertising platform, we may receive information you provide or authorize the platform to provide, including your name, email address, telephone number, and responses to questions about the cleaning service you require.

We may use this information to:

Respond to your inquiry
Contact you about your cleaning requirements
Provide a quote or pricing information
Schedule or arrange cleaning services
Follow up regarding your inquiry or booking
Improve our advertising and customer service

Information submitted through third-party advertising platforms may also be processed according to the privacy policies and terms of those platforms.

3. How We Use Personal Information

We may use personal information to:

Provide residential and commercial cleaning services
Prepare quotes and estimates
Process and manage bookings
Communicate with customers
Confirm, modify, or follow up on appointments
Process payments and maintain transaction records
Respond to questions, complaints, or service requests
Improve our services and customer experience
Operate and improve our website
Measure advertising and marketing performance
Prevent fraud, misuse, and security incidents
Maintain business and accounting records
Meet applicable legal, tax, regulatory, insurance, and business requirements

Where required, we will obtain appropriate consent before using personal information for a new purpose.

4. Communications and Marketing

If you contact Uncle Cleaner, request a quote, submit a lead form, or make a booking, we may contact you regarding your inquiry, quote, booking, cleaning service, payment, or related customer-service matters.

Where permitted by applicable law and with any consent required, we may also send information about Uncle Cleaner services, promotions, discounts, or offers.

You may ask us to stop sending promotional communications at any time. Service-related communications may still be sent when necessary to administer an active inquiry, booking, transaction, or customer relationship.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to operate the website, understand website traffic, improve performance, and measure advertising effectiveness.

We may use third-party services, including website analytics and advertising services, that collect information about interactions with our website.

These third parties may process information according to their own privacy policies.

Where required by applicable law, we will seek appropriate consent for non-essential cookies or similar technologies.

6. Payment Information

When customers make payments for Uncle Cleaner services, payment information may be processed through banks, payment processors, electronic transfer services, or other payment providers.

We do not intend to collect or retain complete payment-card information unless it is necessary and handled through an appropriate payment-processing system.

Financial institutions and payment providers may process information according to their own privacy policies and security practices.

7. When We May Share Information

Uncle Cleaner does not sell personal information.

We may disclose personal information when reasonably necessary to operate our business or provide services, including to:

Cleaners, employees, contractors, or service providers who require relevant information to perform a cleaning service
Website, hosting, analytics, communications, advertising, or technology providers
Payment processors and financial institutions
Professional advisers such as accountants, insurers, or legal advisers
Government, regulatory, law-enforcement, or other authorities where disclosure is required or permitted by law

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

8. Protecting Personal Information

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, insurance, dispute-resolution, and legal requirements.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

10. Access and Correction

Subject to applicable law, you may contact Uncle Cleaner to request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.

We may need to verify your identity before processing certain privacy-related requests.

11. Consent and Withdrawal

Where our processing of personal information depends on your consent, you may withdraw that consent, subject to legal, contractual, and reasonable notice requirements.

Withdrawing consent may affect our ability to provide certain services when the information is necessary to provide those services.

12. Children's Privacy

Uncle Cleaner's services are intended for individuals who are able to enter into service arrangements. We do not knowingly seek to collect personal information from children for advertising or booking purposes.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

Uncle Cleaner is not responsible for the privacy practices, content, or security of independently operated third-party websites and services. We encourage users to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or legal requirements.

The latest version will be posted on our website with an updated “Last Updated” date.

15. Contact Uncle Cleaner

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Uncle Cleaner Ltd.
British Columbia, Canada
Email: sales@unclecleaner.com
Phone: 236-867-9074
Website: www.unclecleaner.com