UNCLE CLEANER LTD.
Frequently Asked Questions
Everything you need to know about our residential, commercial, office, move-in/move-out, deep cleaning and professional cleaning services.
We're Here to Make Cleaning Simple
At Uncle Cleaner Ltd., we believe professional cleaning should be simple, reliable and stress-free. Browse our most frequently asked questions below. If you cannot find the answer you're looking for, our team will be happy to help.
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Booking & Scheduling
We offer free, no-obligation quotes!
You can complete our online booking form or contact us directly
with details about your property, square footage and the type of
cleaning you need.
We typically recommend booking at least one week in advance.
However, we understand that cleaning needs can arise unexpectedly,
so we always do our best to accommodate last-minute requests when
our schedule allows.
Yes. We offer one-time cleaning services for homes,
offices, stores and other commercial properties.
Yes. Depending on your needs, we can arrange recurring cleaning
schedules such as daily, weekly or monthly service.
We will do our best to accommodate schedule changes. Please contact
us as soon as possible so our team can review availability and
reschedule your appointment.
Not at all. Many of our clients provide a key, entry code or other
approved access arrangement. If you plan to remain at home, we simply
ask that you give our cleaning professionals enough space to work
efficiently.
We will always try to accommodate your preferred date and time.
Final scheduling depends on availability, property size, service type
and the cleaning requirements.
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The Cleaning Process
Yes! Our team arrives equipped with professional-grade vacuums,
mops, cleaning tools and appropriate cleaning solutions. If you
have a preferred product for a particular surface, please let us know
before or during the service.
Your property will be serviced by trained, vetted and insured
professional cleaners. For recurring services, we strive to provide
the same cleaner or team whenever scheduling allows.
Absolutely! We are happy to clean homes with pets. Please let us know
about any off-limits areas and whether your pet may try to escape when
doors are opened.
Generally, no. We arrive with the equipment and supplies required
for the agreed service. We recommend removing valuable or delicate
personal items and communicating any special instructions beforehand.
Yes. Depending on the service, we can discuss specific rooms,
areas or cleaning priorities when arranging your booking.
If the condition or scope of the property is significantly different
from the information provided during booking, we will discuss the
situation with you before proceeding with additional work.
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Payments & Policies
We understand that plans change. We require
24 hours' notice for cancellations or rescheduling.
Cancellations made with less than 24 hours' notice may be subject
to a cancellation fee.
Yes. Uncle Cleaner Ltd. is fully insured and bonded to provide
customers with additional peace of mind while our team is working
on their property.
Applicable GST is charged extra in accordance with
applicable tax requirements.
Your satisfaction is important to us. If we miss something or you
are not satisfied with a specific area, please contact us within
24 hours so we can review the concern with you.
Yes. Depending on the service and information required, we can
provide pricing information or a quote based on the details of
your cleaning requirements.
Yes. Property size is one of the factors used to determine cleaning
requirements and pricing. Service type, cleaning frequency and the
condition of the property may also affect the estimate.
Properties over 15,000 square feet require a custom
quotation. Please contact Uncle Cleaner Ltd. so our team can review
the property and provide appropriate pricing.
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Services
A Standard Clean focuses on essential maintenance such as dusting,
vacuuming, mopping and sanitizing kitchens and bathrooms.
A Deep Clean goes further and may include detailed scrubbing,
baseboards, more intensive surface cleaning and other areas that
require additional attention.
Yes! We provide move-in and move-out cleaning services designed
to prepare a property for new occupants or help leave a property
clean when moving out.
Yes. We provide residential cleaning for houses, apartments and
condominiums.
Yes. Airbnb and short-term rental cleaning can be arranged according
to the property's requirements and turnover schedule.
Yes. We offer post-renovation and post-construction cleaning for
properties that require detailed cleaning after construction or
renovation work.
Yes. We offer residential cleaning services that can be arranged
around the needs and preferences of senior clients.
Yes. One-time and deep cleaning services can be scheduled for
seasonal cleaning, special occasions, property preparation or
other situations requiring additional attention.
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Commercial Cleaning
Yes. We provide professional office cleaning services for
workplaces of different sizes and cleaning requirements.
Yes. Our commercial services include retail store cleaning,
helping maintain a clean, organized and welcoming environment
for customers and employees.
Yes. Warehouse cleaning can be arranged based on the size,
layout, floor type and cleaning requirements of the facility.
Yes. We offer restaurant cleaning services tailored to the
cleaning requirements of the facility.
Yes. We provide cleaning services for medical clinics and dental
offices, with service requirements discussed before scheduling.
Yes. Educational institutions can contact us to discuss cleaning
requirements, frequency and facility size.
Yes. We provide commercial cleaning services for banks and
financial institutions based on their individual facility
requirements.
Yes. We can discuss ongoing cleaning schedules for offices,
commercial buildings, retail stores, warehouses and other
facilities.
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Residential Cleaning
We provide cleaning services for houses, apartments,
condominiums and other residential properties.
Cleaning frequency depends on your household, lifestyle,
property size and personal preferences. We offer one-time,
daily, weekly and monthly cleaning options.
Absolutely. Please tell us about specific surfaces, rooms,
priorities or products that require special attention when
arranging your service.
Yes. We regularly provide residential cleaning services for
households with children. Please communicate any areas or
items requiring special attention.
Yes. Many customers arrange access using a key, entry code or
another agreed access method. Please discuss access arrangements
with our team when booking.
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Email Us
sales@unclecleaner.comBusiness Hours
Monday – Sunday
8:00 AM – 8:00 PM
Still Have a Question?
Our professional team is ready to answer your questions, discuss your cleaning requirements and help you arrange the right cleaning service for your property.